Returns & Refunds Policy

Brand: Greenify
Company: Salasar Dryfruit Trading LLP (LLP-IN: ACA-2206)
GSTIN: 08AEYFS4989Q1ZB
FSSAI: 12223027000277
Registered/Office Address: F-09, Rajdhani Krishi Upaj Mandi, Sikar Road, Jaipur (Rajasthan) – 302013
Website: www.greenifyfoods.in
Primary Email: info@greenifyfoods.in
Effective Date: 03 September 2025

1) Scope

This policy covers orders placed on www.greenifyfoods.in for delivery within India. Because we sell edible products, returns are limited for safety and hygiene reasons.

2) Quick Summary

Tell us within 48 hours of delivery if there’s an issue.
Eligible cases: wrong item, damaged/tampered in transit, quality issue on arrival, or near/past expiry on arrival.
Resolution: replacement (subject to stock) or refund to the original payment method after quality check.
Opened/used products are not returnable.

3) Eligible for Return/Replacement/Refund

We will arrange a return, replacement, or refund when any of the following are reported within 48 hours of delivery:

Item received is different from what was ordered.
Package is damaged, leaking, or tampered on delivery.
Quality concern detected on arrival.
Product delivered near/past expiry on arrival.

4) Not Eligible

For safety/hygiene and to prevent misuse, the following are not eligible:

Opened, used, or partially consumed packs.
Items without original packaging/seals.
Damage or storage issues after delivery (heat, moisture, pests, etc.).
Bulk/wholesale orders or free gifts/promotional items.
Requests made after 48 hours of delivery.

5) How to Raise a Request

Email salasardryfruit@gmail.com or contact our Customer Care with:

Order number and issue description.
Clear photos of the outer box, inner packaging, product label, and the issue (an unboxing video is helpful).
Please retain all packaging (inner and outer) until we close the case.

6) Verification & Pickup

We may request additional photos/video for verification.
For approved cases, we’ll arrange pickup or ask you to self-ship (reimbursed where applicable).
Returned items must pass Quality Check (QC) on receipt at our facility.

7) Resolution: Replacement or Refund

Replacement: Sent for the same item (subject to stock).
Refund: If replacement isn’t possible, we’ll issue a refund to the original payment method after QC approval.

8) Refund Timelines

We typically initiate refunds within 48 hours after QC approval.
Banks/payment gateways usually take 5–10 business days to reflect the refund, depending on the mode and issuer.
For COD (if offered), we will coordinate a bank transfer or other available method after verification.

9) RTO (Return-to-Origin) & Undeliverable Orders

If a parcel returns to us due to incorrect address, unreachable number, non-availability, or refusal to accept, we can:

Reship after reconfirmation (re-shipping charges may apply), or
Refund to the original payment method minus two-way shipping and handling costs (where applicable).

10) Damaged or Tampered Parcels at Delivery

If the parcel appears tampered or damaged, please refuse delivery and inform us immediately. If refusal wasn’t possible, contact us within 48 hours with photos/video so we can raise a courier claim.

11) Exchanges

We do not offer product exchanges. Eligible cases are handled as like-for-like replacements or refunds.

12) Cancellations

Customer-initiated: Allowed before dispatch only. Once shipped, the order cannot be cancelled.
By Greenify: We may cancel for stock, payment, or address issues; any amount captured will be refunded.

13) Abuse of Policy

We reserve the right to refuse service, cancel orders, or block accounts in cases of suspected policy abuse, repeated claims, or fraudulent activity.

14) Customer Care & Grievance Redressal

Grievance Officer/Customer Care: Raghav Rathi
Phone: +91 7014597821
Email: care@greenifyfoods.in
Address: F-09, Rajdhani Krishi Upaj Mandi, Sikar Road, Jaipur (Rajasthan) – 302013
Hours: 10:00 AM to 6:00 PM, Monday to Friday

We acknowledge complaints promptly and aim to resolve them within legally prescribed timelines.

15) Policy Updates

We may update this policy to reflect operational or legal changes. The revised version applies to orders placed after the effective date mentioned above.